Working student – Member Care (Hebrew & French) (f/m/x) Berlin

  • Teilzeit
  • Berlin

Webseite Apryl

TASKS
Apryl is looking for a Member Care Expert (working student) to join our team to support our existing members and clinic relationships, and the expansion of clients in coming months. Our Member Care team is the voice of Apryl, helping both service providers and patients navigate digital care. As a Member Care Expert, you love helping people in their times of need! We believe member experience is one of the most important and essential roles in the company. You will learn the ins and outs of the product, operations, treatments, services and the needs of the customer.

  • Deliver amazing service to our providers/clinics and patients, primarily via email/messaging
  • Conduct high-quality member consultations on various family building options (egg or sperm freezing, IVF, adoption, surrogacy) via video and phone consultations, as well as email
  • Provide ongoing case management and facilitate urgent care requests
  • Answer user questions about our product and provide personalised online appointment booking support
  • Empathetically support the members throughout their whole journey by building a strong relationship
  • Support the Member Experience team in keeping the Apryl databases up-to-date through research
  • Strategize creative solutions to help solve customer needs
  • Relay customer insights to support product development
  • Provide other duties as assigned

REQUIREMENTS

  • Excellent customer service and communication skills, ideally from previous customer care roles
  • Ideally a background in health care or human services
  • You love to get things done while staying organised
  • Ability to quickly familiarise yourself with new topics & knowledge
  • Dedication to delivering excellent customer service while remaining calm, flexible and invested in the user’s journey
  • Empathy for patients and devotion to work with discretion as you would be working with sensitive data
  • Bachelor’s degree or equivalent work experience
  • Ideally experience working in a fast-paced startup environment
  • Interest in the topics diversity & inclusion, fertility & family forming
  • Languages: Excellent written and verbal communication skills in English; Additional languages: Hebrew and French
  • Please note that we are looking for support in our Berlin office: Eligibility to work within the EU is required as well

BENEFITS

  • Hybrid work: Enjoy a flexible working environment! Either work in our beautiful office in Berlin (Gesundbrunnen/Mitte) or benefit from our work from home policy.
  • Weekly team lunch: Enjoy lunchtime with your colleagues at our weekly team lunch.
  • Events and offsites: Plan a team event whenever you feel like it. Whether it’s a boat party or a wine-tasting: epic pictures and insider jokes are guaranteed!
  • Dog-friendly office: We love our furry colleagues and some cuddling time in between meetings.
  • Genuine empowerment: We believe that our platform makes a positive difference in the lives of all people, especially for women and LGBTQ+.

Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an my@apryl.co