Join us as Team Lead (all genders) – Operations Delivery Management in our Global Operator Enablement Services organization and help shape the future of autonomous mobility!

MOIA’s Global Operator Enablement Services (GOES) is the delivery backbone for our operator customers worldwide. We turn innovative technology into operational success—enabling safe, scalable, and efficient autonomous mobility services.

As Team Lead Operations Delivery Management, you combine hands-on operational execution, domain ownership, and people leadership with strong proximity to customers and fleet operators. You build Operations Delivery Management as a core capability for MOIA at scale while actively supporting customer launches on-site and developing a high-performing team.

What you will do

• Establish Operations Delivery Management as a defined capability within GOES
• Build and continuously refine standards, playbooks, and toolkits for operator enablement and launch execution
• Drive consistency across regions while enabling local adaptation where needed
• Partner with Product, Engineering, Support, and Commercial teams on operational readiness, hub setup, and service scalability
• Build and shape an international team of Operations Delivery Managers (culture, capabilities, and ways of working)
• Hire, onboard, enable, coach, and develop a team with strong operational and technical backgrounds in mobility and transportation
• Lead the team with an enabling, pragmatic, execution-oriented, and servant-leadership mindset
• Set clear priorities and keep focus across parallel launches and initiatives
• Provide hands-on support during customer and local fleet operator launches, ramp-ups, and critical operational phases
• Handle escalations and unblock issues by connecting teams with the right internal and external experts
• Work closely with customers and local fleet operators on organizational build-up, hub setup, infrastructure, and operational readiness in autonomous vehicle environments
• Ensure smooth transitions from launch and hypercare into steady-state operations

What will help you to fulfill your role

• Strong background in setting up and scaling operations in mobility or transportation
• First-hand experience in launch execution or comparable operational roles (e.g., Operations Delivery Manager)
• Proven ability to turn operational experience into structured standards and knowledge assets
• Technical proficiency in hub setup and infrastructure in autonomous vehicle environments (charging, networking, and physical site infrastructure)
• High willingness to travel and spend time on-site during critical phases
• Fluent in English; German and additional European languages are a plus