Complaints Legal Analyst (German Market)

  • Vollzeit
  • Berlin

Webseite N26

The mobile bank. The bank the world loves to use.

About the opportunity
We are seeking a motivated and reliable team member to support the German Complaint Management & Prevention (CMP) department in Germany (ideally Berlin)

You will have the unique opportunity to make an impact at N26 by working with stakeholders across multiple functions.

In this role, you will:
Work mainly on German authority and lawyer complaints
Help to identify the complaint root-causes and define possible solutions
Assist and participate in mitigation projects (complaint prevention)
Take over own small initiatives for improvement of processes
Face a great variety of different topics and no monotonous work
Witness a very good team spirit and cooperation
Develop more bank-specific expertise esp. about compliance related topics
Work on all processes in your area with a substantial degree of autonomy, and be a PoC if any issues arise
Detect inefficiencies in the team’s workflows proactively and propose efficient solutions

What you need to be successful:
You speak German (native), and fluent English, knowledge of French/Spanish/Italian is a plus
Relevant Bachelor’s degree (e.g. business or law studies) is desirable
Relevant work experience in a Compliance, Legal or Regulatory position
Good knowledge of our CRM system (Salesforce) and experience with process management tools like Jira and Confluence
You use your time effectively, can prioritise appropriately and meet deadlines
You are committed and eager to learn and want to drive the improvement and optimisation of our processes
You enjoy working in a highly motivated team, but also have a high degree of autonomy
Actively help yourself (and others) be successful
Continuously challenge the status quo
Strong bias for action


Actively help yourself (and others) be successful.
Continuously learn and challenge the status quo.
Think globally, act locally.
Strong bias for action.
Give and receive open, direct and timely feedback.

What’s in it for you:
Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
A high degree of autonomy and access to cutting edge technologies – all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paolo.

Sound good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.


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