Customer Operations Associate

Feel part of the progress:

We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Dealing team in the German Personal Investing & Advisory Operations Department (GPIA Operations) and feel like you’re making progress.

About your team

GPIA Operations supports profitable business growth by continuously improving operational processes and the overarching operating model. We’re aiming to deliver an outstanding customer experience and collaborative working. Dealing is one of the core capabilities GPIA Operations is processing for our clients. Our team receives dealing instructions from different channels and increases our efforts for straight through processing. Still dealing constructions need to be processed (partially) manually. The Dealing team provides this services, but also improving the automation of dealing journeys, including the respective payments.

About your role

You’ll help our more than 600k clients manage their investments and save for the futures they want. As part of your journey, you’ll learn and grow every day – gaining the skills and knowledge you need to:

• process dealing and respective payment instructions from clients
• process and analyze of Not-In-Good-Order working items
• process quality controls, customer communication
• collaborate with Client Services
• document processes by identification of process improvements from an initiation and testing perspective as well as ongoing tests like year end fees
• pprocess statistics and reports for the group

About you

Eager to grow your knowledge and your career, you’ll fit right in. You’ll succeed because you:

• have process and continuous process improvement knowledge – ideally finance-related
• have a high level of quality assurance and risk awareness
• native or close native of German
• have basic English knowledge
• are motivated and like to collaborate
• aren’t happy until your customer is

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com

As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.